Remote Client Support Specialist

About the job Remote Client Support Specialist

About the Role
We collaborate with unions, credit unions, and member-based organizations across Canada to deliver long-term benefit programs that help protect families. Our mission is to support working households and ensure access to reliable coverage. As we continue to expand, we're looking for driven, people-oriented individuals to join our growing team.

What You'll Do
In this role, you'll act as a trusted point of contact for families, helping them understand and navigate their benefits with clarity and professionalism.

Key Responsibilities

• Present and explain benefit options through virtual meetings
• Accurately complete and manage required documentation
• Build strong, ongoing relationships through consistent follow-up
• Work closely with team members to improve client experience and workflow

What We're Looking For

• Must be legally eligible to work in US or Canada
• High school diploma or equivalent (post-secondary education is an asset)
• Experience in customer service, administration, or client-facing roles is preferred

Core Skills

• Clear and confident communication, both written and verbal
• Strong organization and attention to detail
• Ability to adapt in a fast-paced, remote environment
• Problem-solving mindset
• Team-focused attitude with a willingness to collaborate

What You'll Gain

• Comprehensive benefits package including dental, prescription, and travel coverage
• Fully remote position with flexible scheduling
• Ongoing training and defined advancement opportunities
• Performance-based bonuses and incentive programs
• Supportive, inclusive team culture

Apply Now
If you're looking for a role that offers flexibility, growth, and meaningful work, we encourage you to apply and take the next step in your career.