Senior Customer Support Specialist - Temp Assignment
$28 per hour
Job Description
HOYA Vision Care is seeking a highly professional and detail-oriented Senior Customer Support Specialist (Temporary Contract) to support a short-term strategic customer program. This role will serve as the primary point of contact for customers, responding to inquiries accurately, professionally, and consistently in accordance with established training and guidelines.
While the primary responsibility of this position is to provide customer support as part of a short-term program initiative, the individual will also provide administrative and operational assistance to the Accounts Payable team on various tasks as assigned. Training will be provided for all Accounts Payable responsibilities.
The ideal candidate demonstrates excellent communication skills, sound judgment, discretion when handling sensitive customer information, and the ability to analyze account details while following established procedures with precision.
Contract Details:
Key Responsibilities
Senior Customer Support Responsibilities (Primary Responsibility)
Accounts Payable Support Responsibilities
Qualifications
Success Factors
The successful candidate will:
This is a temporary three-month contract position created to support a short-term business initiative and does not imply ongoing employment beyond the contract period.
About Us
HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA's divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.
HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient's life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.
We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.
We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.
About the Team
Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.
HOYA Vision Care is seeking a highly professional and detail-oriented Senior Customer Support Specialist (Temporary Contract) to support a short-term strategic customer program. This role will serve as the primary point of contact for customers, responding to inquiries accurately, professionally, and consistently in accordance with established training and guidelines.
While the primary responsibility of this position is to provide customer support as part of a short-term program initiative, the individual will also provide administrative and operational assistance to the Accounts Payable team on various tasks as assigned. Training will be provided for all Accounts Payable responsibilities.
The ideal candidate demonstrates excellent communication skills, sound judgment, discretion when handling sensitive customer information, and the ability to analyze account details while following established procedures with precision.
Contract Details:
- Contract: Three months
- Start Date: November 2, 2026
- Pay Rate: $27.50 per hour
- Completion Bonus: Bonus awarded upon completion of the assignment.
Key Responsibilities
Senior Customer Support Responsibilities (Primary Responsibility)
- Respond to customer inquiries related to a short-term customer program via approved communication channels. (Primarily Email)
- Communicate program information clearly, professionally, and consistently while ensuring a positive customer experience and extending empathy appropriately.
- Review customer account information and analyze account-specific details to provide accurate responses in a timely manner.
- Exercise discretion and maintain confidentiality when handling customer information and sensitive business matters.
- Accurately document customer interactions as required.
- Escalate complex issues or exceptions through established channels when appropriate.
- Follow all training materials, scripts, processes, and program guidelines precisely to ensure consistency across customer communications.
- Collaborate with Customer Service, Finance and other internal teams as needed.
- Meet established productivity, quality, and service standards throughout the duration of the assignment.
- Maintain professionalism and composure when managing challenging customer interactions.
Accounts Payable Support Responsibilities
- Assist the Accounts Payable team with administrative and operational tasks as assigned.
- Maintain accuracy and confidentiality when working with financial information.
- Follow established procedures and controls to ensure timely and accurate processing.
- Participate in training and quickly learn assigned Accounts Payable responsibilities.
- Provide general support to the Finance team during peak workload periods.
Qualifications
- Minimum 2+ years of customer service, customer support, administrative support, finance support, accounts payable, or related experience.
- Exceptional verbal and written communication skills.
- Moderate to strong analytical and problem-solving capabilities.
- Demonstrated professionalism, discretion, and sound judgment.
- Strong attention to detail.
- Ability to learn quickly and execute processes accurately.
- Proven ability to follow instructions, training materials, and standardized procedures with a high degree of consistency and precision.
- Proficiency with Microsoft Outlook, Excel, Teams, and other business applications.
- Ability to manage sensitive customer and company information confidentially.
Success Factors
The successful candidate will:
- Represent HOYA Vision Care with professionalism in all customer and internal interactions.
- Deliver clear, accurate, and consistent communications while adhering to established training and program guidelines.
- Demonstrate exceptional discretion and confidentiality when handling sensitive information.
- Effectively analyze customer inquiries and account details to provide timely and accurate responses.
- Adapt quickly to new processes and responsibilities, including Accounts Payable support activities.
This is a temporary three-month contract position created to support a short-term business initiative and does not imply ongoing employment beyond the contract period.
About Us
HOYA Group: Founded in 1941 in Tokyo, Japan, HOYA Corporation is a global technology and med-tech company and a leading supplier of innovative high-tech and medical products. HOYA's divisions and business units research and develop products utilized in the healthcare and information technology fields. In the healthcare field, we provide medical device products such as eyeglasses, medical endoscopes, contact and intraocular lenses, orthopedic implants, surgical/therapeutic devices and medical device reprocessing and disinfection solutions. In the information technology field, we provide products such as optical lenses, photomasks and blanks used in the manufacturing process for semiconductor and LCD/OLED devices, text-to-speech, human resources and other software solutions and critical components for the mass memory and cloud storage industries. With over 150 offices and subsidiaries worldwide, HOYA currently employs a multinational workforce of 37,000 people.
HOYA Vision Care: As a global leader in optical technology, HOYA Vision Care is dedicated to providing innovative vision care solutions for every stage of a patient's life. A steadfast partner to Eye Care Professionals around the world, it stands at the forefront of optical excellence. With a global presence, consisting of 43 laboratories and a growing team of 20,000 employees, HOYA Vision Care delivers innovative lenses and other vision care solutions to millions of people in 110 countries.
We focus on a better tomorrow, today. You can become part of our story. HOYA Vision Care is the place where you can act according to your strengths and evolve according to your aspirations. It's a place where you can shape the way you work, guided by our CLEAR Values, and empowered by generations of expertise. You can get involved in our sustainability initiatives and choose to become a One Vision ambassador. You can give back the gift of sight to people all over the world by deciding to work with us.
We welcome people who challenge us to become better, who share our sense of purpose and who embrace growth so that our vision and mission align. We invite you to find out more, and together we can continue to provide vision for a lifetime.
About the Team
Driven by a passion for partnership as well as innovation, HOYA has been a partner to Eye Care Professionals for over 75 years, enabling them to give people the greatest gift, the gift of vision. We provide Eye Care Professionals with the lenses, consultation solutions and other services that help them to develop their practice while changing the way people see the world. We see them as visionaries, and everything we do is for them. Founded in Japan in 1941, today, HOYA has a presence in over 80 countries across the globe.
Salary range
- $28 per hour