Technical Support Coordinator

STORE SYSTEMS SUPPORT 12 STORE SYSTEMS SUPPORT TEMP TO PERM- Only submit candidates that can convert at 90 days without a fee. Agents will support INBOUND Calls or INBOUND Chats Pay Rate: $18.50 / MARK UP 33.05% / 13TH MONTH TENURE DISCOUNT 22.50% / PAYMENT TERMS 90 DAYS - PAID WHEN PAID / OIG/GSA SCREENING REQUIRED. Only submit candidates that can convert without a fee after 90 days. ********Resumes MUST include Pres-Screen Questionnaire and Internet Speed test, Otherwise they will be declined. ********** • • SSS New Hire begins 07/06/2026 Department Store Systems Support Training Window Dates 7/7/2026 tp 7/22/2026 IT Cut Off Date 6/22/2026 Training Hours 9a-530p Training Locations Virtual Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift & 1 day off during week Agent Shifts cont Shifts will be selected during training Channels Supported Phone & Chat Department hours: Monday - Friday 8am - midnight; Saturday: 9am - 10pm; and Sunday 10am - 10pm Skills: • Technical Aptitude Required • Open Schedule Availability • Previous call center experience preferred • Previous technical / customer service experience preferred Technical Support Coordinator (SSS) Work Schedule: Saturday - Sunday between 8AM and Midnight (Except Christmas Day GENERAL FUNCTION: Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner. MAJOR DUTIES AND RESPONSIBILITIES: • Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. • Responsible for diagnosing/resolving problems through both questioning techniques and through the use of remote diagnostics." • Assists by giving correct resolutions in a clear, concise and courteous manner. • Interprets error messages from system software or application programs; initiates required actions. 03/2018 • Places necessary service calls and follows through to completion with both service contractor and Support Center Customer. • Escalation of unresolved calls to second level support (both internal and external) and follows through to completion. • Quality Assurance: Assist with proofing documentation/procedures relating to supported systems. • Software Updates: Responsible for coordinating the installation of new software releases from the Beta Test phase through implementation. ADMINISTRATIVE RESPONSIBILITES: • Development of procedures for Support Center • Record all communication relating to associates: questions/problems into call tracking. • Proofing and testing of procedures prior to implementation. • Assist in training users in the operation of the supported systems • Flexibility to work varied schedules, including evenings and weekends as scheduled. COMMUNICATIONS WITH OTHERS: INTERNAL - All Home Office, Store, and Field Management associates. EXTERNAL - Computer Maintenance Support Vendors SKILLS & QUALIFICATIONS: • Excellent written & oral communication skills • Problem resolution - Able to troubleshot computer software/hardware issues over the phone • Superior organizational skills with a strong attention to detail • Pleasant phone manners • Computer hardware and software knowledge • Strong Customer Service orientation. EXPERIENCE: • Point of Sale environment/retail experience preferred • Direct involvement with customer service experience • Computer systems experience. EDUCATION: High School required; College experience preferred
Hours : 8:00am to 5:00pm
Additional Job Details : STORE SYSTEMS SUPPORT 12 STORE SYSTEMS SUPPORT TEMP TO PERM- Only submit candidates that can convert at 90 days without a fee. Agents will support INBOUND Calls or INBOUND Chats Pay Rate: $18.50 / MARK UP 33.05% / 13TH MONTH TENURE DISCOUNT 22.50% / PAYMENT TERMS 90 DAYS - PAID WHEN PAID / OIG/GSA SCREENING REQUIRED. Only submit candidates that can convert without a fee after 90 days. ********Resumes MUST include Pres-Screen Questionnaire and Internet Speed test, Otherwise they will be declined. ********** • • SSS New Hire begins 07/06/2026 Department Store Systems Support Training Window Dates 7/7/2026 tp 7/22/2026 IT Cut Off Date 6/22/2026 Training Hours 9a-530p Training Locations Virtual Department Staffing Hours 8a-12a Mon - Fri; 9a-10p Sat/Sun Agent shifts Schedules range with start times from 8a to 330p with 1 weekend shift & 1 day off during week Agent Shifts cont Shifts will be selected during training Channels Supported Phone & Chat Department hours: Monday - Friday 8am - midnight; Saturday: 9am - 10pm; and Sunday 10am - 10pm Skills: • Technical Aptitude Required • Open Schedule Availability • Previous call center experience preferred • Previous technical / customer service experience preferred Technical Support Coordinator (SSS) Work Schedule: Saturday - Sunday between 8AM and Midnight (Except Christmas Day