Summary
UC Contact Center Agent I
Location: Baltimore, MD
Be the First Connection to Exceptional Care
Are you passionate about helping others and delivering outstanding customer service? Join the LifeBridge Health Contact Center team and become the welcoming voice that connects patients with the care they need. As a UC Contact Center Agent I, you'll play a key role in creating a positive patient experience by assisting with appointments, prescription refill requests, referrals, and other essential healthcare services.
If you thrive in a fast-paced, collaborative environment and enjoy making a difference with every interaction, we'd love to meet you.
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Anchored by our mission to improve the health of people in the communities we serve, we are transforming healthcare by expanding access, enhancing patient experiences, and fostering innovative, community-centered care.
Our Contact Center serves as the central hub for inbound and outbound communications across the LifeBridge Health system. As the first point of contact for many patients, our team is dedicated to delivering compassionate, efficient, and personalized service while helping patients navigate their healthcare journey.
What You'll Do
As a UC Contact Center Agent I, you'll support patients, providers, and clinical teams by managing a variety of requests with professionalism, accuracy, and empathy.
Key Responsibilities:
What You'll Bring
Education
Experience
Additional Information
What We Offer:
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
UC Contact Center Agent I
Location: Baltimore, MD
Be the First Connection to Exceptional Care
Are you passionate about helping others and delivering outstanding customer service? Join the LifeBridge Health Contact Center team and become the welcoming voice that connects patients with the care they need. As a UC Contact Center Agent I, you'll play a key role in creating a positive patient experience by assisting with appointments, prescription refill requests, referrals, and other essential healthcare services.
If you thrive in a fast-paced, collaborative environment and enjoy making a difference with every interaction, we'd love to meet you.
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system committed to redefining care delivery across the Mid-Atlantic and beyond. Anchored by our mission to improve the health of people in the communities we serve, we are transforming healthcare by expanding access, enhancing patient experiences, and fostering innovative, community-centered care.
Our Contact Center serves as the central hub for inbound and outbound communications across the LifeBridge Health system. As the first point of contact for many patients, our team is dedicated to delivering compassionate, efficient, and personalized service while helping patients navigate their healthcare journey.
What You'll Do
As a UC Contact Center Agent I, you'll support patients, providers, and clinical teams by managing a variety of requests with professionalism, accuracy, and empathy.
Key Responsibilities:
- Respond to patient inquiries received by phone, the electronic medical record (EMR) patient portal, the LifeBridge Health website, and other communication channels.
- Schedule, reschedule, and coordinate patient appointments for designated provider practices and departments.
- Process prescription refill requests and route messages according to established protocols.
What You'll Bring
Education
- Associate's degree or equivalent combination of education and experience requiring specialized knowledge.
Experience
- One to three years of customer service, contact center, medical office, scheduling, or healthcare-related experience.
Additional Information
What We Offer:
Impact: Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
Growth : Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
Support: A culture of collaboration with resources like unit-based practice councils and advanced clinical education support - improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
Benefits : Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY-where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression. LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.