WIC Customer Service Representative

Salary: $35,007.80 Annually
Location : DeKalb County, GA
Job Type: Full Time Salaried
Job Number: 2026-00480
Division/Section: District 3-5 County Position
Opening Date: 05/05/2026
Closing Date: 6/5/2026 11:59 PM Eastern

Description

We are Accepting Applications for the Following Position:
WIC Customer Service Representative (10491)

Founded in the 1920s and headquartered in Decatur, GA, DeKalb Public Health (DKPH) works to protect, promote and improve the health and well-being of all DeKalb County residents.
Our vision is for a healthier DeKalb where all residents have equitable access to public health resources and live healthy lives. If you have a passion for people and are looking to make an impact on the health of the community, we invite you to join our team! For more information about our agency please visit

LOCATION: T.O. Vinson Health Center
DIVISION/DEPARTMENT: Community Health - MCH
SALARY INFORMATION: $35,007.80 Annually / Pay Grade F / Job Code GST120

EXCEPTIONAL BENEFITS INCLUDE:
? 13 Paid Holidays
3 Weeks Annual Leave
? 3 Weeks Sick Leave
? Flexible Schedules within our core working hours of M-F 8:15am-5pm
? Pension Plan
? Employer 401K Match
? Payroll Deductible Health Benefits
? Payroll Deductible Flex Benefits
? Flexible Spending Accounts
? Worksite Wellness
? Diverse Workforce
? Opportunities for Growth
? Hybrid teleworking option for eligible positions after probation
Job Responsibilities

Under supervision of WIC Office Supervisor performs work that requires independent judgment.
1. Schedules WIC appointments for clients
2. Verifies accuracy of data entered by clerical staff using Chart Monitoring logs.
3. Monitors security of voucher paper, printed vouchers, and computer system.
4. Reallocate tasks as needed

Responsible for clerical support for WIC Department.
1. Serves clients in a professional manner. Courteously greets all individuals who are requesting services.
2. Receives, screens, and directs telephone calls to the appropriate staff member. Answers telephones courteously, receives and notes caller's questions, requests, and needs and routes call to appropriate staff immediately upon receipt.
3. Returns calls from voicemail messages within one business day.
4. Answers client's questions regarding services offered, business hours, and the Eligibility process.
5. Conducts WIC Intake through GA Gateway, Gimms, Grits, GWIS, WEC-Scanned item to gateway. Applications may be received through Worker Portal and/or Customer Portal.
6. Reviews for appropriate documentation; client's identifications, proof of residence and proof of income and scan all documentation into GA Gateway and Insight.
7. Provides and explains to clients the Rights and Responsibilities form. Obtains signature from client acknowledging understanding of form. Scan form into front in system.
8. Receives and distributes incoming correspondence.
9. Directs clients appropriately to maintain clinic flow.
10. Updates client's information. Import from GA Gateway (GA WIC Intake system) into Front-End system
11. Records type of interaction with each client using Daily Activity PARS form. Submits form to assign staff member within clinic. Enters clinic activity into PARS database
12. Issues vouchers and schedules next appointment for secondary nutrition education.
13. Instructs clients on use of WIC vouchers and grocery vendor system and dual participation.
14. Refers clients to other services offered by health center if needed.
15. Prints vouchers on demand for clients and documents all overrides.
16. Contacts clients from customer portal notification pulled from SharePoint no less than 24 hours after receiving the information from gateway to complete the intake processes.
17. Maintains an orderly work area.
18. Contacts Clients listed on Clients Without Issues Report to inform of current eligibility status.
19. Follows established procedures in facilitating WIC transfers.
20. Access policies and procedures disseminated by State WIC Office, DeKalb WIC District Office, and DeKalb County Board of Health. Maintain knowledge and execute daily responsibilities by compliance of and referencing policies and procedures.
Minimum Qualifications

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.

Additional Information

NOTE: Thank you for your interest in DKPH. Due to the volume of applications, we are unable to provide application status by phone or email. All qualified candidates will be considered but may not necessarily receive an interview.
Selected applicants will be contacted for next steps. Applicants who are not selected will not receive notification. We have the right to close any position at any time for any reason.
Employment with DeKalb Public Health is not complete or official until applicants meet all pre-employment requirements. Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.

ALL APPLICANTS MUST APPLY FOR THIS POSITION & COMPLETE APPLICATION IN: "Career Opportunities" at Job Opportunities | Locations: dekalb county | Sorted by Posting Date descending | JOB OPPORTUNITIES ()If you require accommodations under the American Disability Act (ADA), email request by the closing date of this announcement to:
DEKALB PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER.
Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary, we offer a generous benefits package that includes a flexible schedule, training opportunities, health insurance, employee retirement plan (ERS GSEPS), deferred compensation, 13 paid holidays, vacation & sick leave, paid parental leave, dental, vision, long term care, and life insurance.
Standard Benefits for Part-Time Employees
Part-time employees receive the Georgia Defined Contribution Plan and paid parental leave.
01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualifications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions?

• Yes
• No

02

Have you ever worked for the Agency DeKalb Board of Health/ DeKalb Public Health that you are applying for?

• Yes
• No

03

Are you a current employee of DeKalb Public Health?

• Yes
• No

04

What is your highest level of education completed?

• Bachelor's Degree
• Associate's Degree
• High School Diploma
• GED

05

Do you have at least one (1) year of experience in a customer service setting involving communication with clients?

• Yes
• No
• Not Applicable

06

Are you comfortable interacting with clients in person and over the phone in a professional setting?

• Yes
• No

07

Do you have experience handling high call volumes and directing calls appropriately?

• Yes
• No

08

Do you have experience with data entry and verifying accuracy of records?

• Yes
• No

09

Are you comfortable scanning, uploading, and managing client documentation?

• Yes
• No

10

Are you comfortable learning and using systems such as GA Gateway, GIMMS, GRITS, or similar programs?

• Yes
• NO
• Not Applicable

11

Do you have experience verifying client eligibility or reviewing documents (ID, income, residency)?

• Yes
• No

12

Are you comfortable explaining forms, processes, or program requirements to clients?

• Yes
• No

13

Are you able to follow strict procedures and policies in a regulated environment?

• Yes
• No

14

Are you able to manage multiple tasks while maintaining clinic flow and organization?

• Yes
• No

15

Are you comfortable educating clients on program usage (e.g., vouchers, benefits, or services)?

• Yes
• No

Required Question