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Find Technical Support Jobs
Technical Support professionals help customers troubleshoot products, services, software and technology. Depending on the position, Technical Support Representatives may assist customers by phone, email, live chat or other digital channels while diagnosing problems and helping customers find a solution.
Technical Support jobs can be found across technology, telecommunications, financial services, healthcare, consumer products and other industries. Opportunities may be onsite, hybrid or remote, with responsibilities ranging from customer-facing product support to more specialized technical troubleshooting.
What Does a Technical Support Representative Do?
Technical Support responsibilities vary by employer and product, but commonly include identifying customer issues, troubleshooting problems, explaining solutions, documenting customer interactions and escalating more complex issues when necessary.
Some Technical Support positions focus primarily on customer service and product knowledge, while others require more advanced technical skills. Job seekers should review each position carefully to understand the technologies, experience and certifications required by the employer.
Skills Employers Look for in Technical Support Candidates
- Employers may look for a combination of technical knowledge and customer-service skills, including:
- Troubleshooting and problem-solving
- Verbal and written communication
- Customer service and active listening
- Product or software knowledge
- Computer and technical aptitude
- CRM, ticketing or contact center software experience
- Ability to explain technical information clearly
- Documentation and data-entry skills
- Ability to escalate and prioritize customer issues
Search Technical Support Jobs
Browse current Technical Support jobs listed above to find opportunities that match your skills, experience and preferred work location. New opportunities are added regularly, including remote, hybrid and onsite Technical Support positions.