Privacy Policy

contactcenterjobs.com

Effective Date: February 28, 2026

Last Updated: February 28, 2026

This Privacy Policy describes how contactcenterjobs.com (the “Site”) collects, uses, discloses, and otherwise processes information about visitors, job seekers, and employers (collectively, “you”). The Site is owned and operated by JobHub Group LLC doing business as ClickHireMatch (“ClickHireMatch,” “Company,” “we,” “us,” or “our”). We are based in Illinois, United States.

This Policy applies to information collected through the Site and related services, including our job board, resume/profile database, job application tools, communications (email, SMS where enabled), and other features that link to this Policy (collectively, the “Services”). Your use of the Site is also subject to our Website Terms of Use.

1. Key Points (Summary)

We collect information you provide (such as account details, resumes, job applications, and employer posting information) and information collected automatically (such as IP address, device information, and Site activity).
Job seekers can create profiles/resumes and apply for jobs. Employers may be able to view candidate information depending on your visibility settings and how you use the Services.
We use cookies and similar technologies for essential site functions, analytics, security, and (where enabled) advertising and marketing.
We may share information with service providers, employers (in connection with applications and candidate search), advertising/analytics partners (where enabled), and as required by law.
Depending on where you live, you may have legal rights to access, delete, correct, or opt out of certain processing, including ‘selling’ or ‘sharing’ for targeted advertising under some U.S. state privacy laws.

2. Definitions

For clarity, the following terms are used in this Policy:

“Personal Information” (or “Personal Data”) generally means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to an individual or household.
“Sensitive Personal Information” has the meaning given under applicable privacy laws (e.g., precise geolocation, certain government identifiers, and other categories).
“Processing” means any operation performed on information, such as collection, use, storage, disclosure, deletion, or analysis.

3. Information We Collect

A. Information You Provide

We collect information you provide directly to us, such as when you create an account, upload a resume, apply for a job, post a job, contact us, or otherwise use the Services.

Account and profile information (e.g., name, email address, phone number, username/password, location).
Resume/CV and job seeker profile content (e.g., work history, education, skills, certifications, salary expectations, preferences, and other information you choose to include).
Job applications and related communications (e.g., application materials, cover letters, messages).
Employer/recruiter information (e.g., company name, contact details, billing contact, job posting content, and recruiter user accounts).
Payment and transaction information (if you purchase Services). Note: payment card data is typically processed by a third-party payment processor and not stored by us in full.
Support requests and other communications (e.g., emails, chat messages, recorded calls where permitted by law).
Marketing preferences and subscription settings.

B. Information Collected Automatically

When you access or use the Services, we (and our service providers) may automatically collect:

Device and network data (e.g., IP address, device identifiers, browser type, operating system, mobile carrier).
Usage and activity data (e.g., pages viewed, searches, clicks, referring/exit pages, session duration, job listings viewed, application events).
Approximate location derived from IP address. If we enable precise location features, we will request permission where required.
Log data for security, fraud prevention, and diagnostics.

C. Information from Third Parties

We may receive information from third parties, such as:

Authentication providers if you choose to log in using third-party credentials (e.g., single sign-on).
Analytics and advertising partners (where enabled) who provide aggregated or event-level performance data.
Publicly available sources (e.g., if you choose to link a public profile) to the extent permitted by law.

D. Information You Choose to Make Public or Share with Others

Certain parts of the Services may allow you to post content that can be seen by others (for example, a public profile, a resume you make searchable, or forum/community postings if offered). If you choose to make information public, other users or third parties may access, copy, and use it, and we may not be able to control what they do with it.

4. How We Use Information

We use information for purposes such as:

Providing, operating, and maintaining the Services, including account creation, job search, job posting, and application processing.
Facilitating connections between job seekers and employers (e.g., delivering applications; enabling candidate search depending on settings).
Communicating with you, including service-related messages, security alerts, and (if you opt in) marketing messages.
Processing payments and managing subscriptions (if applicable).
Personalizing content, such as job recommendations, saved searches, and account preferences.
Analytics, troubleshooting, and improving the Services.
Security, fraud prevention, abuse prevention, and enforcing our Terms of Use.
Complying with legal obligations and responding to lawful requests.

5. Resume Database, Candidate Visibility, and Employer Access

A. Candidate Visibility Controls

If you create a job seeker profile or upload a resume, you may be able to control whether your profile/resume is searchable or visible to employers through your account settings (if available). Where settings are not available, you may request changes by contacting us using the information in Section 17.

B. Applications and Employer Use

When you apply for a job through the Services, we will share your application materials and any information you submit with that employer and/or its agents. Employers are responsible for how they collect, use, store, and process your information after they receive it. Their privacy practices are governed by their own policies, not this Policy.

C. Employer Search and Downloads

If the Services allow employers to search candidate profiles or download resumes, employers may retain copies of information they access. If you wish to request that an employer delete information they obtained from the Services, you must contact that employer directly.

6. How We Share Information

We may disclose information as follows:

A. With Employers and Recruiters

To deliver applications and related communications to employers.
To enable employer access to candidate profiles/resumes where you have permitted visibility or where the feature is offered and enabled.

B. With Service Providers (Processors)

We use vendors and service providers to perform services on our behalf (for example, hosting, analytics, customer support tools, email/SMS delivery, payment processing, security, and fraud detection). These providers are permitted to process information only as needed to provide services to us and are subject to contractual obligations.

C. With Advertising and Analytics Partners (Where Enabled)

We may share device and usage information with analytics and advertising partners to measure performance and, where enabled, deliver targeted advertising. In some jurisdictions, this may be considered ‘sharing’ or ‘selling’ under applicable privacy laws.

D. Legal, Safety, and Enforcement

We may disclose information if we believe in good faith that disclosure is necessary to: (i) comply with law, regulation, legal process, or governmental request; (ii) protect the rights, property, and safety of the Company, our users, or others; (iii) investigate fraud or security issues; or (iv) enforce our agreements and policies.

E. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our assets, information may be transferred as part of that transaction, consistent with applicable law.

F. With Your Consent

We may share information for other purposes with your consent or at your direction.

7. Cookies, Tracking Technologies, and Interest-Based Advertising

We and our service providers may use cookies, pixels, SDKs, web beacons, local storage, and similar technologies (collectively, “Tracking Technologies”) to: operate the Site, remember your preferences, measure performance, help prevent fraud, and (where enabled) provide advertising.

A. Types of Tracking Technologies

Essential: required for core site functionality and security.
Analytics: helps us understand how the Services are used and improve performance.
Functional/Preference: remembers settings such as saved searches and language preferences.
Advertising: used to deliver and measure ads, including interest-based advertising (where enabled).

B. Your Choices

Browser controls: you can typically configure your browser to reject or delete cookies. Doing so may affect functionality.
Opt-out tools: some partners provide opt-out mechanisms for interest-based advertising.
Account settings: where available, you may adjust marketing preferences in your account.

C. Do Not Track

Some browsers offer a ‘Do Not Track’ signal. The Site may not respond to Do Not Track signals in a uniform way.

D. Global Privacy Control (GPC)

Where required by applicable law, we will treat a valid Global Privacy Control (GPC) signal as a request to opt out of certain data uses that may be considered ‘selling’ or ‘sharing’ for targeted advertising.

8. Communications (Email and SMS)

We may send you service-related communications (such as account and security notices). If you opt in, we may also send promotional messages. You can opt out of promotional emails using the unsubscribe link in the message or through your account settings (if available).

If we offer SMS alerts and you opt in, message and data rates may apply. You can opt out by replying STOP (or other indicated keyword) or by contacting us. Opt-out requests may take a short period to process.

9. Data Retention

We retain information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and for legitimate business purposes. Retention periods may vary based on the type of information, legal requirements, and operational needs.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

11. Children’s Privacy

The Services are intended for users who are at least 18 years old (or the age of majority in their jurisdiction). We do not knowingly collect Personal Information from children. If you believe a child has provided us Personal Information, contact us so we can take appropriate action.

12. International Users and Transfers

We are based in the United States and may process and store information in the United States and other countries where our service providers operate. If you access the Services from outside the United States, you understand that information may be transferred to and processed in countries that may have different data protection laws than your country.

13. Your Privacy Rights (United States)

Depending on your state of residence, you may have rights to: (i) access or obtain a copy of certain Personal Information; (ii) correct inaccurate Personal Information; (iii) delete certain Personal Information; (iv) opt out of targeted advertising, and in some cases, the ‘sale’ or ‘sharing’ of Personal Information; and (v) appeal certain decisions we make about your privacy request.

A. California (CCPA/CPRA) Notice

California residents have specific rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA/CPRA”). This section provides additional disclosures and explains how to exercise those rights.

Categories of Personal Information We Collect

In the prior 12 months, we may have collected the following categories (depending on how you use the Services):

Identifiers (e.g., name, email address, IP address, account identifiers).
Customer records information (e.g., contact details).
Professional or employment-related information (e.g., resume data, work history).
Internet or other electronic network activity information (e.g., browsing and usage data on the Site).
Geolocation data (approximate, and precise where enabled and permitted).
Inferences drawn from the above to improve Services (e.g., job recommendations).

Sale/Sharing for Targeted Advertising

We do not sell Personal Information for money. However, depending on the Tracking Technologies used and your interactions, certain disclosures to advertising partners may be considered ‘sharing’ or ‘selling’ under the CCPA/CPRA. You may opt out where required.

How to Exercise California Rights

Right to Know/Access.
Right to Delete (subject to exceptions).
Right to Correct.
Right to Opt Out of Sale/Sharing (including via GPC where applicable).
Right to Limit Use of Sensitive Personal Information (where applicable).

We will verify requests consistent with applicable law. You may designate an authorized agent to submit requests on your behalf, subject to verification of authorization.

B. Other U.S. State Privacy Rights

Residents of other states with comprehensive privacy laws may have similar rights, including the right to opt out of targeted advertising and certain profiling. We will honor applicable rights in accordance with law.

14. Optional Notice for EEA/UK Users (GDPR)

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR/UK GDPR. If you expect to actively market to or serve EEA/UK users, consider adding a dedicated GDPR section tailored to your actual processing activities.

15. Third-Party Links and Services

The Services may contain links to third-party websites or services (including employer websites and application systems). We are not responsible for third-party privacy practices. We encourage you to review the privacy policies of those third parties.

16. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the updated Policy on the Site and update the Effective Date/Last Updated date above. If we make material changes, we may provide additional notice as required by law.

17. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:

JobHub Group LLC d/b/a ClickHireMatch
Owner/Operator of contactcenterjobs.com
Illinois, United States
Email: privacy@contactcenterjobs.com